Support & customer success
Your website is never finished. Our ongoing website support for nonprofits keeps it secure, fast, and steadily improving — so it stays an asset, not a liability. Not sure where you stand? Read the healthy nonprofit website: an ownership guide.
Everything in an ongoing partnership.
Nonprofit website support after launch: maintenance, security, and continuous improvement.
Maintenance & security
Updates, backups, monitoring, and uptime handled by an Automattic Pro Partner, so your site stays safe and reliable.
Plugins & integrations
Managing the tools your site depends on, from CRMs to payment platforms.
Performance
Speed and Core Web Vitals tuning so pages load fast for everyone.
Accessibility upkeep
Ongoing checks against WCAG 2.2 AA so new content stays accessible over time.
Content support
Hands-on help publishing and updating pages when you need it.
Continuous optimization
Iterative improvements informed by real analytics.
From launch to continuous improvement.
Your website is never finished — we keep it an asset, not a liability.
Onboard
We learn your platform, stack, and priorities.
Maintain
Updates, security, backups, and monitoring on a steady cadence.
Improve
Prioritized enhancements informed by real usage.
Report
Clear monthly updates on health, work done, and what’s next.
A site left alone slowly becomes a liability.
Security, speed, and accuracy all decay without steady attention.
Neglected sites break, slow down, and drift out of date. We’ve supported nonprofit websites since 2007 — steady care protects the investment you’ve made and compounds its returns.
Specialist programs within this service.
What’s included.
- Software & security updates
- Backups & uptime monitoring
- Plugin & integration upkeep
- Support hours each month
- Continuous-improvement backlog
- Monthly health report
Real stories of growth and momentum.
Answers, up front.
No. We maintain and improve existing nonprofit sites too, starting with an audit of where things stand.
Plans typically cover updates, security, backups, monitoring, and a block of support hours, with options to scale up.
Because launch is a starting point: platforms and plugins update constantly, accessibility standards evolve, and the pages that convert this year won’t be the same next year. Continuous iteration keeps your site an asset.
Support requests go to a dedicated team and urgent issues jump the queue. Sites we host run on Pressable, so the infrastructure layer is monitored around the clock as well.
Ready to start?
Book a call and we’ll map this work to your mission and budget.